Ganitor

Refund Policy

Your satisfaction is our priority. We offer a comprehensive 30-day money-back guarantee.

Last Updated: December 28, 2024
30-Day Guarantee
No Questions Asked

Our Commitment to You

We believe in the quality of our AI-powered business platform. If you're not completely satisfied with your experience, we want to make it right.

Our 30-day money-back guarantee ensures you can try our services risk-free. No questions asked, no hassle - just complete satisfaction or your money back.

30-Day Money-Back Guarantee

We offer a comprehensive 30-day money-back guarantee

Guarantee Period

  • Full refund available within 30 days of purchase
  • No questions asked - we trust our customers
  • Applies to all subscription plans and one-time purchases
  • Processing time: 3-5 business days after approval

Eligibility Requirements

  • Must be within 30 days of initial purchase date
  • Account must be in good standing (no violations)
  • Refund request must be submitted through proper channels
  • One refund per customer per 12-month period

What's Covered

  • Monthly and yearly subscription fees
  • One-time purchases and upgrades
  • Premium features and add-ons
  • Processing fees (where applicable)

What's Not Covered

  • Requests made after 30-day period
  • Accounts terminated for terms violations
  • Third-party service fees (payment processors)
  • Currency conversion fees or bank charges

Refund Process

Simple and transparent refund process

How to Request a Refund

  • Contact our support team via email or live chat
  • Provide your account email and purchase details
  • Explain the reason for your refund request
  • We'll review and process within 24-48 hours

Required Information

  • Account email address
  • Purchase date and transaction ID
  • Reason for refund request
  • Preferred refund method

Processing Timeline

  • Review period: 24-48 hours
  • Approval notification: Within 48 hours
  • Refund processing: 3-5 business days
  • Bank processing: 5-10 business days

Refund Methods

  • Original payment method (automatic)
  • Store credit for future purchases
  • Alternative payment methods (case-by-case)
  • Bank transfer (for large amounts)

Special Circumstances

Handling exceptional cases and extenuating circumstances

Technical Issues

  • Extended service outages (24+ hours)
  • Critical platform bugs affecting core functionality
  • Data loss or corruption due to system errors
  • Security breaches affecting user accounts

Billing Errors

  • Duplicate charges or overcharges
  • Incorrect pricing or promotional offers
  • Unauthorized charges or fraud
  • Payment processing errors

Service Changes

  • Significant changes to core features
  • Price increases for existing customers
  • Service discontinuation or major modifications
  • Changes to terms of service affecting usage

Hardship Cases

  • Medical emergencies or serious illness
  • Job loss or financial hardship
  • Natural disasters or emergencies
  • Other extenuating circumstances

After Refund

What happens after your refund is processed

Account Status

  • Your account will be deactivated immediately
  • Access to premium features will be revoked
  • Your data will be retained for 30 days
  • You can reactivate your account at any time

Data Retention

  • Personal data retained for legal compliance
  • Usage data may be kept for analytics
  • You can request complete data deletion
  • Backup data may be retained for 90 days

Future Purchases

  • You can purchase again at any time
  • Previous purchase history may be considered
  • New customers may receive different pricing
  • Promotional offers may not be available

Feedback & Improvement

  • We welcome feedback on your experience
  • Your input helps us improve our services
  • We may reach out to understand your concerns
  • Your feedback is valuable for our development

Refund Timeline

What to expect during the refund process

1

Submit Request

Immediate

Contact support with refund request

2

Review Period

24-48 hours

We review your request and account

3

Approval

Within 48 hours

Receive approval or explanation

4

Processing

3-5 business days

Refund processed by our system

5

Bank Processing

5-10 business days

Funds appear in your account

Refund Methods

How you'll receive your refund

Credit Card

3-5 business days

Most common and fastest method

PayPal

1-3 business days

Instant for PayPal balance

Bank Transfer

5-10 business days

For large amounts or special cases

Store Credit

Immediate

For future purchases on our platform

Frequently Asked Questions

Common questions about our refund policy

Can I get a refund after 30 days?

While our standard policy is 30 days, we may consider refunds for extenuating circumstances. Contact our support team to discuss your situation.

What if I used the service extensively?

Our 30-day guarantee applies regardless of usage. If you're not satisfied, you can request a refund even if you used all features.

Do I need to provide a reason?

No, our 'no questions asked' policy means you don't need to explain why you want a refund. However, feedback helps us improve.

What happens to my data after refund?

Your account will be deactivated, but we retain your data for 30 days in case you want to reactivate. You can request complete deletion.

Can I get a refund for partial months?

We offer full refunds for the entire billing period, not prorated amounts. This applies to both monthly and yearly subscriptions.

What if I paid through a third party?

Refunds for third-party payments (like App Store) must be processed through the original payment provider. We'll guide you through the process.

Ready to Request a Refund?

We're here to help. Contact our support team to start your refund process or ask any questions.

Request RefundGet Help